Terms of Service

Dashing Concierge upholds high ethical standards in order to provide you with exceptional professional services. Please read carefully and understand our terms of service.

By using our website and services you understand and agree to the following Client Service Agreement:

Services

Dashing Concierge  offers personal concierge services for home and business support. We serve residents and professionals in Utah. Dashing Concierge is owned and operated by ‘The DC Company LLC’ (DC). DC provides services to our clients in accordance with the client’s requests, provided that all requests are, at the sole discretion of DC, for lawful, ethical and moral lifestyle and home services in respect of the personal and business needs of the client.

DC shall use its reasonable endeavors to meet agreed upon timescales for delivery of services, but such timescales shall be estimates only. Every effort, within reason, will be attempted to fulfill the booking request.

DC reserves the right to refuse any service requested; and/or withdraw the continuation of any service; provided that DC informs the client of any refusal or withdrawal as soon as reasonably possible.

DC has absolute discretion to accept or reject any errand request for any reason.

Client shall provide proof of address, and photo identification in a form acceptable to Dashing Concierge upon request.

Client may provide a completed and signed copy of a credit card authorization form for payment of services.

Services are based on an hourly rate, with a minimum booking of one hour per concierge at a minimum rate of $55, which may vary according to the day, time and/or location of the services. After the first hour of service for any one errand job the rate is then prorated to 15 minute increments and charged at a minimum of $13.75 per 15 minute increment above the first hour booking. Rates are submit to change.

Liability

DC warrants that it will, always, exercise reasonable care and skill in providing the services and, as far as reasonably practical, such provision will accord with the client’s request and instructions.

Clients must rely on their judgement and discretion in selecting, hiring and using Suppliers (third party vendors and, or service providers). DC will not be responsible for any goods or services provided by the Supplier but will use its reasonable endeavors to assist clients in any subsequent dealings with Suppliers.

Contracts which clients enter into with Suppliers are independent and not connected to or subject to these Terms and Conditions. DC disclaims any and all liability for any act or omission of any Supplier or any loss incurred by a Client as a result of any act or omission of a Supplier hired by a Client.

The client understands that DC is not insured or licensed to operate/perfom some tasks e.g: childcare, medical assistance and some transportation services etc.

Confidentiality

DC shall treat all confidential information that it holds in relation to the Client as confidential and applying the same security measures and degree of care to such Client confidential information as DC applies to its own confidential information; and not disclose the Client confidential information outside of the company or to successfully complete the requested job at hand, as appropriate, to any other person without the Clients written consent.

DC shall abide by its own Privacy Policy. Please see our company website under the Privacy Policy tab.

DC may disclose Confidential Information only to the extent to complete the errand and as required by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction.

Data Collection

Clients should refer to the Dashing Concierge Privacy Policy for any information on how Dashing Concierge uses and protects client’s personal information provided to the company. We do not share or sell your information.

Any client of Dashing Concierge may request any information that we hold and what personal data we possess. Clients can also request that we: correct, erase or no longer use their personal data for marketing purposes. All data related queries must be sent in writing and sent to mydashingconcierge [at] g mail [dot] com.

Collection & Delivery service

Contents of any package must be disclosed to the concierge handling the collection or delivery. We will not handle any packages that contain illegal, dangerous, unethical, unlawful items or items that may be unsafe, cause harm or injure our concierge’s or the receiving person. Pick up and drop off addresses must be a reputable place of business or hotel among public settings if delivering to or collecting from another State. All pick up and drop off locations must be safe to enter. Further more if the concierge feels in danger or uncomfortable at any time the client will be notified and another arrangement will be made. These are safety protocols for our concierge’s and others. By using our services you agree to this strict policy.

VIP Membership Packages

Packages are paid for in advance before concierge services will be rendered and will auto renew each month. Packages are a 3 month commitment in order to take advantage of the reduced hourly rate.

The Package hourly rate is based on our standard business hours (Monday to Friday 9am to 5pm except public/statutory holidays) and 24 hours notice must be given to book an errand. A 20% surcharge is added to the hourly rate should you require services after-hours. If the after-hours service is required the surcharge will be billed separately at the end of each month.

For urgent errands requested with less than 24 hours notice a 20% surcharge will be added to the hourly rate and billed separately at the end of each month.

Hours will be deducted as they are used. Your monthly subscription will auto-renew each month on your starting anniversary date.

Monthly packages may be cancelled or paused with a minimum of 72 hours notice before the next payment is scheduled. If you can, please give us more than 72 hours notice, so we have adequate time to adjust your concierge’s working schedule. Refer to termination of services below for more information.

Occasional quick correspondence between Client and Dashing Concierge are not typically billed to Client. However, the time of both parties must be respected, and calls and email correspondence over 15 minutes per week will be billed to the Client.

Membership packages can be upgraded or downgraded at the commencement of a new monthly payment cycle. 72 hours notice is required.

Unused hours may be carried over one time only during your membership. After that, any unused hours will be forfeited.

It is incumbent upon the Client to utilize their package hours each month.

A principal concierge will be appointed to you however there may be times when your concierge is unavailable due to inclement weather, sickness, vacation or for any other reason. When possible, we will offer a sub-concierge to fill in on behalf of your principal concierge. If you decline using the sub-concierge, you forfeit your package hours while your principal concierge is unavailable.

If you have a scheduled errand and cancel within the 24 hour notice you risk forfeiting part of your package hours. Should a cancellation occur within a 24 hour notice time we will allow this to occur one time without penalty. After, this first time you will forfeit half of the scheduled errand time set aside for the job. If it happens 3 or more times you will forfeit 100% of the scheduled errand time from your package hours. This policy resets quarterly.

Termination of services on VIP Member Subscriptions

Packages may be terminated by either party for any reason.

Client must give 72 hours before next billing cycle by written notice of intent to cancel.

If cancelled before the first 3 month commitment period expires a one month package fee must be paid in full as penalty of an early cancellation.

Continuation of services after termination will be billed at current rates.

You may reinstate a VIP membership package at any time. The 3 month commitment will be waived.

À la carte, Pricing & Surcharges

Errand prices are based on the time needed to complete tasks. A one hour minimum at $55 per concierge – After 1st hour, errand time is charged in 30 minute increments at the rate of $27.50 (based on the $55/hr rate). This is our standard rate for errands completed during our normal business hours between 9am to 5pm, Monday to Friday except public/statutory holidays and with 24 hours notice given.

For errands required before or after our normal business hours a 20% surcharge is added to the hourly rate (total hourly rate for after hours service is $66).

For urgent errands booked within the 24 hour notice period for after-hours service or on a statutory holiday a 40% surcharge is added to the hourly rate (total hourly rate $77).

Cost of purchases are to be paid for by the Client and are not included in the hourly rate – see Expenses below.

First 10 miles to run an errand is complimentary. Mileage after 10 miles is charged at $0.80/mile.

In the case of special requests and unique services such as the estate cleanout, vacation home services and the out-of-State Private Courier service an estimate for services will be given. Prices will vary based on such things as square footage of home, time needed and if multiple concierge’s are required to complete the job. If during the job we find that the job costs more than the estimate we will notify you before proceeding for your approval.

If an errand job is cancelled within 24 hours – a cancellation fee of 50% plus any expenses incurred as part of the errand service.

The full price of services will be charged if you fail to provide any notice of cancellation plus any expenses already incurred. Your credit card on file will be charged.

Please be sure to call ahead as soon as possible if you have to cancel. No hourly fee is charged if you cancel with more than 24 hours notice.

Please note that schedules for each concierge is planned and confirmed the day before. Urgent errand requests for immediate attention will be accepted based on availability. We will do everything we can to accommodate.

Billing

Client must complete the credit card authorization form which will be kept on file and Client will be charged for any outstanding concierge services rendered. You will see the name The DC Company LLC show on your statement. Credit card information must be up to date. If a new card is issued – a new authorization form must be completed.

Cash or check is accepted upon prior arrangement to approved Clients only. No cash or check on the first 3 errand jobs. A $35 service fee is charged for returned checks.

Payment shall be made prior to an errand job commencing unless otherwise agreed upon. Dashing Concierge will provide an online link to make payment or charge your credit card for the balance due. A receipt will be sent to you by email.

Corporate accounts may be approved by prior arrangement to be billed monthly and must be paid in full within the month following by credit/debit card or company check. Any checks that cannot be processed because of insufficient funds will be charged a $35 fee on top of the balance owing to recover bank fees. Services will cease until payment is made in full.

Payments rendered are considered fully earned and non-refundable.

Any hours approved over your package will be billed at your current rate during the next billing cycle and automatically charged to the credit card on file.

Hourly rates and packages are subject to increase over time. New rates will be posted online and a reminder will be sent 30 days before your increase takes effect.

Expenses

Client is responsible for all purchases and third party vendor purchases.

Expenses incurred on behalf of Client are not included in any concierge fees and will be the Client’s responsibility. Should a concierge make a purchase on behalf of the Client, there will be a 10% service fee added to the purchase amount to be reimbursed by the Client. We recommend the Client pay for goods and services prior to the concierge collecting any item to avoid the 10% service fee or provide a payment method for a concierge to make the purchase on the Client’s behalf.

Reimbursable expenses may include, but not limited to, parking fees, excessive mileage (over 10 miles), Uber rides for an out-of-State courier job. We will provide proof of receipt on any additional expenses.

Non-Solicitation Agreement

Our employees are our biggest asset. For a period of two years following the termination of the Agreement, Client will not call on, solicit, or take away any of Dashing Concierge’s staff. Breach of this clause would cause liquidated damages of 25% of Client’s yearly package. The parties hereto expressly agree and acknowledge that actual damages for purposes of this Subparagraph would be difficult to ascertain and that the amount set forth above represents the parties’ reasonable estimate of such damages. This clause would in no way limit any other remedies available to Dashing Concierge.

Now the standard legal stuff…

Liability: Dashing Concierge agrees to provide services stated in this contract in a reliable and trustworthy manner. IN CONSIDERATION OF THESE SERVICES AND AS AN EXPRESS CONDITION THEREOF, CLIENT EXPRESSLY WAIVES ANY AND ALL CLAIMS AGAINST DASHING CONCIERGE, UNLESS ARISING FROM GROSS NEGLIGENCE ON THE PART OF DASHING CONCIERGE. Dashing Concierge will not perform work that is illegal or puts Dashing Concierge in danger. Dashing Concierge will not be responsible for any keys Client has asked to be mailed. Dashing Concierge will not be responsible for any damage inside or out of the home due to any act of nature.

Third Party Vendors: Dashing Concierge may contract third-party vendors to provide services requested. Dashing Concierge will use their best efforts to obtain qualified providers, but cannot guarantee the quality of services provided by others. Dashing Concierge will not be responsible for any damage caused by third-party such as but not limited to dry cleaning, food delivery, plumber, and furnishings. Dashing Concierge cannot be responsible for third-party appointments. If the third-party arrives later than the time specified, Dashing Concierge is not held liable and will be compensated for their time.

Emergencies: Client agrees to authorize Dashing Concierge to handle any emergencies that may arise. In the event Client cannot be contacted, Client authorizes Dashing Concierge to use their best judgment and to be available at the hourly rate to oversee the circumstances.

Expiration & Modification: This Agreement shall remain in effect until such time as one or the other Party provides written notice of cancellation. This Agreement may be modified or amended as necessary after negotiations initiated by either Party. If agreement is reached, only a written instrument signed by both Parties will modify or amend this Agreement. No waiver or modification of any of the express terms of this Agreement shall be effective unless it is in writing and signed by the Party against whom the waiver or modification is asserted; and each of the Parties irrevocably waives any right to assert any verbal waiver or modification by the other of any of the express terms and conditions of this Agreement. This agreement is severable so that if any provision hereof is deemed illegal or unenforceable, the remainder of the Agreement shall remain fully valid and in full force and effect.

Additional Provisions: This Agreement shall be governed by and construed according to the laws of the State of Utah, and shall not be construed against the drafter. The parties agree that any suit or action relating to this Agreement shall be instituted and commenced exclusively in the federal or state courts in Weber County Utah, and the parties hereby waive the right to change such venue and hereby consent to the jurisdiction of such courts. ANY LIABILITY ON THE PART OF DASHING CONCIERGE AS DETERMINED BY A COURT OF LAW WILL BE LIMITED TO AN AMOUNT NOT TO EXCEED ONE MONTH’S RETAINER. If Dashing Concierge must bring suit or other action to collect on unpaid invoices or seek remedy of any other breach of contract, Dashing Concierge shall be entitled to an award of costs, reasonable attorney’s fees and interest at the maximum rate permitted by law in addition to any other relief awarded.

The terms and conditions of this Agreement may be modified or amended as necessary in writing and signed by both parties. By agreeing to this Client Service Agreement, I indicate that I understand, agree to and accept the terms and conditions as contained herein.

Updated: October 17, 2023